From the manufacturer
COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer’s warranty.
EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $39 to repair/reimburse, $69 to repair or $129 to replace your phone.
by Sharon
Awesome
I have used Asurion insurance for many years from travel insurance to electronic insurance and I have never had a problem when it came getting help when needed.
by Indicator-rivermouth,-cove
poor customer service
had a protection plan for my pixel 7 pro bought on amazon, have been paying monthly (inlcigin 3 days prior o this issue), when my phone recently started having chargnbg problems, went to submit claim- entered order number (from amazon)- was told that this informatio was incorrect and thus couldnt progress with claim- emailed asurion ciustomer service- they told me that IS the oreder number- emailed them back tto say it was not ebing accepted and received no response (also their chat not available during busines hours on a weekday)- got my phone serviced by alocal repair shop out of pocket- cancelled this useless plan. will never buy from the in the future.
by Michael G.
no live person.
I have found it impossible to contact a living human being with this company in order to find out if I am being double charged. Beware of them! I intend to cancel all insurance and NEVER buy an electrical device from Amazon again that necessitates getting insurance coverage!
by Pavelly
Don’t get it
I’m glad there was a mistake thru couldn’t help me. So I got a better phone insurance with Worth Avenue Group that responds quickly when needed.
by Bee
I’d rather have a broken device
Filed a claim 2 weeks ago. No response.Can’t cancel the plan from reordering every month. And at this point I would have been able to rebuy the original item.
by SnowBunny80
Can’t cancel!
Didnt purchase phone I was getting this coverage for, now i cant cancel it.ð¡
by 7
Misleading
I purchased this thinking if my phone cracks it would cost $30 to fix. That is not the case. They are charging me $129 to give me a gift card to purchase a new phone from Amazon but Amazon Renewed sold me a defective phone so I don’t want it. But for Amazon phones only they don’t fix. MISLEADING>
by M. Foxie
Difficult To Get Reimbursement For Legitimate Claim
I bought a 2-year Accident Insurance Plan when I bought a Galaxy S9. 1 1/2 years later, my screen cracked. I just wanted to get the screen fixed. But instead, Asurion said they wanted the phone back, and they would refund the price of my phone. I paid $88 for the plan initially, and had to pay another $49 insurance deductible when I asked for the refund. Then getting paid by Asurion was like pulling teeth. It took a long time, 7 phone calls, and I was regularly passed along to different Asurion phone agents during the calls, often put on hold for many minutes. One call lasted nearly 45 minutes. I had to make 2 more calls after Asurion said I should have gotten my refund. I eventually got my money, but it was a long and tedious experience. I wouldn’t recommend it to anyone.Had I not stayed on top of Asurion, calling then regularly to check the status of my refund, I feel that my claim might have just gotten tied up in their systems, awaiting my next follow-up call.